Women's health intervention after child birth to assist with new mothers with questions and provide support for breastfeeding.

Weekly text message blood pressure monitoring for pregnant women without complications in order to replace office visits with at home monitoring.

Blood pressure monitoring for pregnant women with a diagnosis of pre-eclampsia. They will be recruited via EPIC. The project/study leverages bidirectional messaging for BP monitoring and escalation to provider / care team on an exception basis. Rollout to Penn Hospitals is not complete.

Reduce 7-day readmissions for hypertension among postpartum women and creating a national leadership model to meet ACOG guidelines

The intent of this pilot is to use texting to outreach to patients discharged from the hospital on enteral nutrition (feeding tubes). Currently patients are discharged and there is no care home for them getting help or having questions asked around enteral nutrition leading to lots of follow-up calls and readmissions. The program will consist of twice weekly check-ins to see how the patients are doing. The goal of the pilot is to show patient engagement with text messaging. The longer term goal is to reduce readmission rates amongst this population.

Text conversations to monitor drain outputs of patients who’ve received breast reconstructive surgery. These tailored conversations comply with 20 cc and 30 cc drain management. Texts ask patients their daily output to determine if they are at criteria and need a drained pulled from a home health nurse until they have no drains left.

Text conversations to monitor patients’ ostomy output levels after an ileostomy procedure. Patients can send in output values throughout the day, whenever they empty their ostomy bag. We calculate their levels over varying hours to determine total output and compare against thresholds. If these reported outputs are above or below thresholds, patient’s care team is alerted to engage in high-touch care that could lead to a home infusion visit. This surfaces patients who are at risk of post-op readmission.

Implementation of this novel ERAS pathway for patients undergoing elective spine or peripheral nerve surgery safely reduces patients’ postoperative opioid requirements during hospitalization and 1 month postoperatively. ERAS results in improved postoperative mobilization and ambulation.

Text messages sent to patients post-surgery to help with recovery. These text messages are sent over the course of 7-10 days depending on the type of procedure. The text content is tailored to reminding patients on how to clean wounds, drink fluids to stay hydrated, and inform them of any dietary restrictions in place after surgery.

These modules allow patients to text message photos via Penn Medicine’s Way to Health (W2H) platform directly into the EPIC electronic medical record. Currently, patients are offered the choice to submit their photos through myPennMedicine, our patient portal, or text message prior to teledermatology appointments. Patients receive text messages upon scheduling that instruct them to submit their photos. If they choose the text message option, they receive step-by-step guidance (with links to example images).

Strategies to maintain hospital capacity during the COVID-19 pandemic included reducing hospital length of stay (LOS) for infected patients. This program sought to evaluate the association between LOS and enrollment in the COVID Accelerated Care Pathway, which consisted of a hospital observation protocol and post-discharge automated text message–based monitoring. This program showed a reduction in hospital length of stay by more than 2 days.

This is a mega trial with planned enrollment of 150,000 patients across Penn Medicine and Geisinger Health system. The intent was to simultaneously test out 19 different nudges to figure out how to increase flu vaccination rates. The secondary intent was to use learnings from this to inform COVID vaccination efforts. The best performing nudge increases uptake by 11% over previous year baselines. The study was replicated with Walmart with 800,000+ participants.

In a concerted effort to address racial inequities. Penn Medicine partnered with Mercy Health, local pastors and the community in West and Southwest Philadelphia, to set up a community vaccination clinic. The goal was to vaccinate 500 individuals who met the 1A or 1B criteria set forth by the city. Way to Health provided the texting and IVR backends to enable registration and appointment scheduling prior. 557 patients were vaccinated. The next clinic on Feb 27th intends to vaccinate 750. The one after that will hopefully vaccinate 1500.

As the University began to scale up the return of students to campus, there was an urgent need to provide COVID-19 testing capabilities as well as the need to communicate the test results back to students. The plan was to leverage the Automated Results Reporting program already developed at the health system and modify it to suit the University's needs. The key differences being a different LIMS system, integration to the red pass management system and escalations sent to Student Wellness and other student specific programs.

This project leveraged the success and design on the COVID Watch project and modified it to address the specific needs of the University and it's faculty and students. Once test results were being communicated or symptoms were being, the next step was to be able to monitor students and faculty remotely and address any needs they might have. This project modified COVID Watch to check in with patients once a day (as opposed to twice in Watch) and escalations were directed to student wellness services for mental, physical, food and other related issues. The volume of students enrolled remained low given their demographics and other precautions being taken on campus.

Given that testing availability will likely continue to be constrained, symptom tracking based testing could lead to earlier case identification. At the same time, sentinel surveillance will be a critical tool for identifying pre-symptomatic, asymptomatic or mildly symptomatic spread that may evade symptom-based surveillance. Together, this approach provides ability to rapidly identify new cases and conduct contact tracing. This is an RCT that aims to (1) Evaluate the feasibility of a saliva-based screening COVID viral testing program (2) Compare behavioral strategies to improve study enrollment (3)Understand the relationship between daily symptom tracking and identifying infection,

COVID tests are conducted in advance of procedures or as part of occupational health. These results needed to be communicated to patients in a timely manner. While they were also communicated via the patient portal, immediacy is critical and not all patients have the app installed and activated. Phone calls from a nursing team were expensive and time consuming. An automated system to communicate negative test results (the majority) was put into place to optimize resources while ensuring patient communication.

COVID Pulse was designed partly in response to reports that some patients with Covid-19 have little dyspnea, despite concerning hypoxemia (low blood oxygen). This program enrolls patients from emergency departments with depressed oxygen saturations, providing them with pulse oximeters, and escalates to care based on declines in measured oxygen saturation.

A Penn Medicine program that automatically checks in with patients at risk for complications of COVID-19 who are self-isolating at home. Patients are monitored 24x7 via text message and escalations managed by a nursing team with full EHR Integration.

A variant of the COVID Watch program that automatically checks in specifically with pregnant women at risk for complications of COVID-19 who are self-isolating at home. Patients are monitored 24x7 via text message and escalations managed by an hospital specific nursing teams with full EHR Integration.

Vaccinations are critical to getting the country back on track. This program was designed to reach out to patients who either did not have a patient portal account or have a valid email address on file. The intent here was to try and reach out to patients that Penn Medicine interacted with sometime during the last three years and offer the vaccine based on their availability. The program also asked if they already had received the vaccine or were hesitant. The program reached over 300,000 patients and for the people for whom we had accurate information and indicated interest, the conversion rate was around 60%.